a couple of days ago i rang penn models to ask if they had a model kit i was interested in and they said no, but they could order it and it would be here on friday. that was tuesday by wednesday it had arrived with all the options i required. i am not a beginner and bought a scale model. got all my spares to complete it and got a good deal. i think they did ok for me any moans i have i will tell them to there face and not hide behind a computer screen so give them a break