Penn Models Ltd

Perhaps the moaners about Penn should look at "there" spelling, the incompetence shows, so maybe they are the problem and not so much penn. I have used Penn for some 30 yrs and you wont get better service anywhere, however if you purchase elswhere then get problems then go to Penn to get them to sort it out you get what you deserve.

10

Rob B.

I have to agree with the majority of negative reviews already mentioned below. Penn Models does not deserve the revenue spent inside its shop. The owner is arrogant and rude, not to mention completely ignorant when it comes to giving advise on aeromodelling. Likewise his staff are a bunch of half wits. I have seen the owner try and sell an aerobatic low wing fixed wing model to a first time flyer who clearly stated he was looking for a "trainer" model. It is clear he lacks any kind of respect for the good will or support given to him by local model enthusiasts who choose to visit and spend their money inside his shop. Trust me, you are better off being ignored by the staff, (which happens most of the time), rather than getting their appalling and misleading advise. Their only interest is clearing stock and taking peoples money. When will the owner learn, this is an enthusiasts/buyers market. It is also a nationwide/global market. People will easily source items elsewhere from model shops who's staff are keen to help, knowledgeable, and will give advise in the best interests of the customer; Basically everything Penn Models is NOT. Maybe if this basic message gets back to Ian at Penn Models he will choose to consider his approach to customer services before its too late for his business. I wouldn't hold my breath though!!! Anyone reading this and other similar reviews, shop elsewhere.

0

James H.

Penn models.... The staff are utter morons..The only good thing is the stock, the products are well priced and have alot of decent things in stock, as well as alot of crap stuff in stock. If you want to go there for advice and you dont have any money, then do not bother going in. Im suprised they dont even charge you to park around the corner they are that bad. I only ever go there for the stuff and go in and straight back out within a few minutes. They are well priced but the staff are idiots. Ingored most of the times and sometimes have to wait around for ages. If you are a novice DONT go in and ask for advice, just check what you want on the net and then go in, sound like you know what your talking bout and you'll be fine..Just dont go in as a newbie or you will be tread on. 9/10 for products and prices. 0.001/10 for staff.

0

Santa C.

I told Pen Models that I was a begginer and they sold me a parkzone spitfire which I have now crashed but luckily only daaged th proppeler and spinner. I used this shop as a person told me this place was the best around and was not very expensive either. I shall go back to Penn Models to get the parts I shall require, however when I was looking the staf just tgalked to each other and in the end I asked a customer in the shop what planes are best for a begginner and the staff cme then and said the spifire was best suited.

0

Jon T.

they will only sell you what they want to sell you by slaging other brands off if you ask for a ???they will say what do you want that rubbish for,only because they dont stock it, if your a beginer you have no chance, go some were else there idiots.support your local model shop id rather mail order its still cheaper plus you dont have to wait 40 mins to get served

10

Simon D.